Refund &
Cancellation.

1. One-time project fees

Our listed website and digital marketing packages are one-time project fees unless a separate written agreement expressly states otherwise. We do not automatically renew or rebill a project package.

2. Before work begins

If a customer requests cancellation before XM NETWORK has started substantive work on the agreed project, the customer may request a refund of the amount paid. Any refund will be processed through the original payment method where reasonably possible and subject to applicable law and the payment provider's rules.

3. After work has started

If work has started, cancellation will be handled based on the work already completed and the remaining unperformed scope. XM NETWORK may retain or charge the portion of the agreed fee corresponding to work properly performed before cancellation, to the extent permitted by the written project agreement and applicable law. Any refundable balance will be returned through the original payment method where reasonably possible.

4. If XM NETWORK cancels

If XM NETWORK cancels a project for reasons within its control and cannot reasonably complete the agreed scope, we will refund the portion of the payment attributable to services that have not been performed, subject to the written project agreement and applicable law.

5. Third-party costs

Domain registrations, hosting, advertising spend, premium software, stock assets and other third-party charges are separate from our service fee unless expressly included in writing. We cannot refund a third-party charge that has already been incurred and is non-refundable under that provider's terms.

6. Scope changes and revisions

A request that materially changes the agreed scope may require a new quote. We will communicate any additional fee before performing the additional work. Included revision limits are described on the pricing page or in the written project scope.

7. Payment disputes and chargebacks

If you believe a payment was made in error or a project issue remains unresolved, please contact us promptly at multz522@gmail.com or +1 (240) 489-1532 so we can review the transaction and project records. This request does not remove or restrict any rights or dispute procedures provided by PayPal, a card issuer, or applicable law.

8. How to request a refund or cancellation

Send your request to multz522@gmail.com and include your name, project/order details, payment date if known, and the reason for the request. We may ask for reasonable information needed to identify the transaction.

9. Refund timing

Once a refund is approved, processing time can depend on the payment provider and the original payment method. XM NETWORK does not control the time taken by a bank, card issuer or payment provider to post a refund.

10. Non-waivable rights

Nothing in this policy is intended to remove or restrict consumer rights or payment-provider protections that cannot legally be waived.

11. Contact

Refund and cancellation questions: multz522@gmail.com or +1 (240) 489-1532.